Customer Experience Training

13 Sep 2021

CUSTOMER EXPERIENCE

https://youtu.be/cdBKQHAZ0A8 What is Customer Experience? Customer Experience is the overall impact of a brand on a customer from its promise to delivery across 4 stages of Pre-sales, Sales, Customer Service and Customer Feedback management. What are the four stages of Customer Experience? Four stages of Customer Experience are: 1. PRE-SALES In this stage, ...

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